FAQs
What is Upvalued all about?
Upvalued is where style meets sustainability! We transform textile waste into chic home décor and fashion accessories, offering products like throw cushion covers, table placemats, and coasters. Our designs are not only beautiful but also sustainable, reducing landfill waste and supporting climate action.
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What kind of textile waste is used by Upvalued?
Most of the waste used by Upvalued is Pre Consumer waste. It includes dead stock, excess stocks or cut pieces from sofa and apparel manufacturers and local workshops. We also use some post consumer waste and plan to launch donation drives for the same.
Is the Textile Waste durable?
Absolutely. We only use high quality waste for our creations. Any washed out fabric is downcycled by Upvalued and not used in the product manufacting process.
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Where does Upvalued ship?
We've got your back whether you're in India or rocking international vibes! Yes, we ship worldwide, bringing Upvalued chicness to every corner.
How long does it take for my order to arrive?
Our ready products usually takes 8-10 business days to reach your address. Our Made to Order products delivery depends on the promptness of your response on design selection and complexity of the design.
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Can I expedite my order for faster delivery?
Got a fashion emergency? Depending on style, size, and your location, we might speed things up for you. Drop us a message on WhatsApp, shoot us an email, or chat with us before placing your order. We will try to work it out for you.
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Can I customize styles at Upvalued?
Absolutely! We're all about personal flair. Slide into our DMs or drop us an email or WhatsApp message with your customization ideas. Let's make it uniquely yours.
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What payment methods does Upvalued accept?
We're flexible like that! Visa, MasterCard, American Express, UPI, Bank Deposits, and even COD for non-urgent deliveries. Pay your way!
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How can I track the status of my order?
A10: No more waiting anxiously! We'll shoot you email and WhatsApp updates when your Upvalued treasure is shipped, complete with tracking details. Keep those deets on point for a seamless experience.
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Q11: What is Upvalued's return and exchange policy?
A11: We're all about happy endings. No refunds, but if you want store credit, hit us up at upvalued@gmail.com. Customized items and international orders, sorry, no returns or exchanges. Let's chat – we're here to make it work.
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Q12: How does the store credit work for returns? A12: Return accepted? Sweet! Expect your store credit within 7-10 business days. It's like fashion money for your next spree, valid for 6 months.
Q13: What if I forget my password? A13: No worries! Click 'Forgot Password,' and we'll email you the rescue plan. Security first – no old passwords via email.
Q14: Tell me more about Upvalued's upcycling process. A14: We take textile waste and turn it into chic wonders! From throw cushion covers to coasters, it's like giving a stylish second life to pre and post-consumer textile waste.
Q15: How are Upvalued products low carbon? A15: We're eco-warriors! By avoiding virgin materials and preventing landfilling, we're reducing our carbon footprint. It's like a style revolution for the planet.
Q16: Are Upvalued products one-of-a-kind? A16: Absolutely! Each piece is unique, thanks to the variety of textile waste we work with. Shades might shimmy a bit, but the style stays true.
Q17: Are Upvalued products washable? A17: No sweat! Light stains? Wipe 'em away. For a full spa day, hand wash with cold water. Check each product's page for the care deets.
Q18: Are Upvalued products water-resistant? A18: Some are! We've got layers of recycled magic to fend off water drops. Rain or shine, Upvalued has your back.
Q19: What happens if there's a manufacturing defect? A19: Quality is our jam, but if a defect sneaks in, email us at contact@upvalued.com, and we'll fix it. We're all about making your chic dreams come true.
Q20: Can I customize old pieces or donate textile waste to Upvalued? A20: While we don't customize old pieces, send 'em our way for a chic second life. Check out 'Donate Chic' for the deets.
Q21: Is there a discount for donating textile waste to Upvalued? A21: As much as we'd love to, our current setup doesn't allow for discounts on donations. But hey, you're doing a style good deed!
Q22: Are the products shown on the Upvalued website accurate? A22: Keeping it real! What you see is the real chic deal. Authentic, upcycled, and photographed with love.
Q23: How do I find details about Upvalued products? A23: Click on a piece, and voila – you're on the Product Page. All the juicy details – dimensions, materials, care tips – are there under 'technical specifications.' It's like a style cheat sheet.
Q24: Plastic or paper packaging at Upvalued? A24: Your call, fashionista! We recommend plastic for its reusable perks. Shout out 'paper packaging' in the cart notes, and we'll make the switch.
Q25: What's the general delivery time at Upvalued? A25: Ready to rock that chic vibe? We ship within 2-3 working days. Delivery timelines vary, so expect your Upvalued treasure within 3-5 working days post-dispatch.
Have more questions? Drop us a line at info@upvalued.com – we're always here to chat chic!
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We Upcycle factory waste into short limited edition collections. Recycle post consumer waste and post cutting scraps into new fabrics to create season-less well finished garments made for longevity. What we waste is segregated and converted into accessories, soft furnishing products and paper to make our packaging or stationery products. All our pieces and fabrics are made with ethical production units and our packaging is designed to be plastic free.
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WHEN CAN I EXPECT MY ORDER TO ARRIVE?
All our items are made-to-order. We typically take 7-12 business days to process your order and an additional 2-3 days for shipping within India. For international orders, delivery typically takes 5-7 business days.
I NEED MY ORDER EARLIER THAN 7-12 DAYS, IS THIS POSSIBLE?
Yes, depending on the style, size and the shipping pin and zip code. Please reach out to us on Whats App, Email or on Chat through our website before placing your order. COD is not available on urgent deliveries.
DO I HAVE TO SIGN UP TO MAKE A PURCHASE?
No you don't, but we would love to get to know you!
DO YOU CUSTOMIZE STYLES?
Yes, we do! However this would depend on the style you'd like to customise along with further details on customisation required.
CAN I SHOP OVER THE PHONE?
Of course! You can reach out to us on WhatsApp at +91-6364361303 or you can email us your phone number and a convenient time for us to call, you'll hear from us soon after.
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WHERE CAN I CHECK THE STATUS OF MY ORDER?
You'll receive an email and whatsapp message updates when your item is shipped with tracking details. Please ensure you provide the correct email address and phone number while placing your order. Do enable permission to send messages for whatsapp updates for a smoother experience.
HOW CAN I RETURN OR EXCHANGE MY ORDER?
All our items are made-to-order due to which we don't refund on any items sold. However if you'd wish to return your item for store credit, you can drop us a line on upvalued@gmail.com with your return request along with any feedback for us to improve our product offering. Please note customized items cannot be returned. We don't offer exchanges or returns on International orders. We do not offer return pickups as the cost for the same is not included in our pricing. If you are not entirely happy with your order you can connect with the team on info@doodlage.in and send the product back to our studio address, we would be happy to assist you with an exchange.
HOW LONG DOES IT TAKE TO RECEIVE THE STORE CREDIT FOR MY RETURN?
Upon receipt of the item and a quality check, we'll typically issue a store credit within 7-10 business days. You can use the coupon code while placing your next order with us. Coupon codes are valid for 6 months from the date of issue.
WHOM DO I CONTACT TO DISCUSS MY ACCOUNT?
You can reach out to us at upvalued@gmail.com for all order or account related questions.
HOW DO I USE PROMOTION CODES?
At check out, you'll be able to use your promo code. This will enable you to redeem your coupon.
WHAT HOURS ARE YOU OPEN?
Monday to Saturday, between 9 am to 6 pm.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Kindly be assured that your personal information is always kept private and confidential, at no point will we share it with a third party. For more information, please read our Privacy Policy.
Why do you say that your products are one-of-a-kind?
The products are upcycled from a variety of textile waste that we receive. Thus, every product made by us is different from each other in some manner. The colour and texture of the bag that you receive may turn out to be slightly different from the photo that you see.
Are the products shown on website accurate?
All the products on our website are authentic and upcycled. We take immense efforts in ensuring that we photograph all our products under standard lighting conditions. As these are upcycled, each product would be unique. Although the shades of blue might change, the design and features remain exactly the same.
How can I find out about the details about the products?
When you click on the product URL that you like, you will be taken to the Product Page. All the required details of the products like dimensions, material used, etc. are mentioned under “technical specifications” of the product page. On this page, you will also find care, washing Instructions, end-of-life, etc.
What is the general delivery time for the products?
We usually ship all our orders within 4-5 working days unless otherwise specifically mentioned in the product details. In a normal course, you should be receiving the product within 3-4 working days post-dispatch. In a rare event that the order cannot be shipped due to unforeseen circumstances and situations beyond our control, you will be informed of the same within 2 working days of placing the order. Delivery time may also be subject to factors beyond our control included unexpected delays by our courier partners, unforeseen weather conditions, natural calamities, strikes, etc. In case of non-delivery within 10 working days of placing the order, please feel free to write to upvalued@gmail.com, and we shall ensure a prompt response.
How can I modify an order that I’ve already placed? Can I change the delivery address?
Get in touch with us at upvalued@gmail.com and we will do the best possible from our side.
What if my package is opened/tampered with?
If you feel that your package has been opened/tampered with, please don’t accept delivery and write to us immediately at upvalued@gmail.com. We will personally ensure that a new replacement is shipped soon with no additional cost to you.
What if my payment was successful and I have not received any confirmation email?
There may have been error/glitch on the payment gateway page or technical difficulties due to which the amount might be debited from your side but wouldn’t have been received by us yet. In this case, don’t worry. We request you to contact us via upvalued@gmail.com. We will resolve this once our bank receives the payment from your bank and process your order.
How do I know if my order is confirmed?
Once you place your order, you will receive an email from Upvalued confirming the order. If you don’t see it in your inbox, please check you spam.
How to check the status of my order?
Once the order is shipped, you will receive an email with your shipping details like tracking link and tracking number.
Are there any shipping charges?
We offer free shipping pan India on Prepaid orders above Rs. 1,000.
Do you deliver all over India?
Yes, we deliver all over India.
What if a wrong product is delivered?
OOPS! This should not have happened in the first place. If the product sent to you is different than what you ordered, we request you to inform us as soon as you receive. Typically, within 2 days. We will replace the product on priority at our costs.
What is your cancellation policy?
Any cancellation request can be entertained only within 2 hours of placing the order. In case of cancellation requests before the products get dispatch, we may deduct any associated payment fees like payment gateway charges, etc. We will deduct the shipping charges in case of cancellations post dispatch.
Do you take bulk orders?
Please reach out to upvalued@gmail.com.
How can I stock your products at my offline store?
Please reach out to upvalued@gmail.com.